Shop Shoes
Trends
SPECIAL OFFERS
Order FAQ
Delivery Policy.
On receipt of payment clearance we will despatch your goods and will inform you by e mail.
All goods will be inspected by us before they are dispatched from our warehouse store.
Delivery will only be made to the cardholder’s registered address or place of work (if requested) which may need to be verified before despatch. We use An Post or a home delivery service. Please allow 5 / 7 working days as an estimated delivery time. Delivery charges will apply to all orders but at times may be subsidised by the company by way of promotional offers. The customer will be asked to sign for any goods delivered, at which point the responsibility of the goods passes to the customer.
If the goods are damaged in transit you must keep all packaging as this may be required when making any claim. It is incumbent on the customer to check the product and notify the company within 48 hrs if there is any problem with the goods delivered.
Return Policy.
We hope you are delighted with your purchases and that the goods meet with your requirements. If for any reason you are unhappy you may return the goods to us in accordance with our return policy.
If after receiving the goods you decide you do not want them you have 14 days from delivery date to return them to us for a refund. All goods returned must be unworn and repacked in the original box with labels attached. Shoes must not be damaged or worn outside and no scuffing should appear on the sole. (It is advisable to try on shoes on carpeted area to avoid any damage to the sole) A copy of the receipt of purchase must also be included for a refund to be processed.
Return the goods to us by post using the removable pre-printed address label on the invoice and the security buy on Line Shoe Rack label supplied with the products. The return postage charge must be paid by the customer and this will not be refunded by the company unless the item is faulty. It is advisable that you insure the return parcel so it will be traceable as we will not be responsible for goods lost in the post.
The goods may also be returned to any of our stand alone Shoe Rack branches (click here for store location) throughout Ireland. However we cannot accept returns in any of our concessions stores. A refund can be made if returned to a store within 10 days of delivery, and only to the originally credit/bank card used for the online item purchase, excluding any postage charges incurred by us. It will be necessary to have the invoice/sales order issued with the goods to process a refund which we will complete after we inspect the returned item in the store. If you like we can offer you a gift voucher for the amount that can be used in any of our stand alone stores.
Exchanges.
If you want to exchange the item you received for a different size or colour, please complete the details on the invoice and return it to us. You will need to keep a copy for your own records. Please note you can only make an exchange on the same item once. If you require a different item entirely we will refund the amount of original order and you will need to place a new order at www.shoerack.ie.You can also exchange the item in any of our stand alone Shoe Rack branches within 21 days of delivery.
On receipt of payment clearance we will despatch your goods and will inform you by e mail.
All goods will be inspected by us before they are dispatched from our warehouse store.
Delivery will only be made to the cardholder’s registered address or place of work (if requested) which may need to be verified before despatch. We use An Post or a home delivery service. Please allow 5 / 7 working days as an estimated delivery time. Delivery charges will apply to all orders but at times may be subsidised by the company by way of promotional offers. The customer will be asked to sign for any goods delivered, at which point the responsibility of the goods passes to the customer.
If the goods are damaged in transit you must keep all packaging as this may be required when making any claim. It is incumbent on the customer to check the product and notify the company within 48 hrs if there is any problem with the goods delivered.
Return Policy.
We hope you are delighted with your purchases and that the goods meet with your requirements. If for any reason you are unhappy you may return the goods to us in accordance with our return policy.
If after receiving the goods you decide you do not want them you have 14 days from delivery date to return them to us for a refund. All goods returned must be unworn and repacked in the original box with labels attached. Shoes must not be damaged or worn outside and no scuffing should appear on the sole. (It is advisable to try on shoes on carpeted area to avoid any damage to the sole) A copy of the receipt of purchase must also be included for a refund to be processed.
Return the goods to us by post using the removable pre-printed address label on the invoice and the security buy on Line Shoe Rack label supplied with the products. The return postage charge must be paid by the customer and this will not be refunded by the company unless the item is faulty. It is advisable that you insure the return parcel so it will be traceable as we will not be responsible for goods lost in the post.
The goods may also be returned to any of our stand alone Shoe Rack branches (click here for store location) throughout Ireland. However we cannot accept returns in any of our concessions stores. A refund can be made if returned to a store within 10 days of delivery, and only to the originally credit/bank card used for the online item purchase, excluding any postage charges incurred by us. It will be necessary to have the invoice/sales order issued with the goods to process a refund which we will complete after we inspect the returned item in the store. If you like we can offer you a gift voucher for the amount that can be used in any of our stand alone stores.
Exchanges.
If you want to exchange the item you received for a different size or colour, please complete the details on the invoice and return it to us. You will need to keep a copy for your own records. Please note you can only make an exchange on the same item once. If you require a different item entirely we will refund the amount of original order and you will need to place a new order at www.shoerack.ie.You can also exchange the item in any of our stand alone Shoe Rack branches within 21 days of delivery.