Missing Payments on Some Customer Orders

17th November 2022

On the 10th of November 2022 we became aware of a technical issue with our payment provider.
As a result of a technical error on behalf of our Payment Provider Global Payments some customer payments were not processed by Global Payments, and not debited from customers bank /credit card account.

As we do not store your Credit or Debit Card details, we were unable to process the payment at our end. Customers affected by this issue will receive an email  directly. If you receive an email we would be most obliged if you could re-submit your payment as instructed in the email.

If you need help or would like to talk directly to us to confirm this email content, please feel free to contact our customer services at our Charlestown Store on 01 8081719 or email [email protected]

Many thanks for your co-operation with this matter.